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Coming soon : OTRS Virtual Appliance!



What is OTRS? Well you should have known by now, if you don't here's a brief introduction.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!


You certainly will. We have tried some really good (and equally crappy at the same time) incident and troubleticket systems. As a matter of fact we are struggling with the current one since a year. and we pay a large sum of money to have that extra burden on our heads! While OTRS happens to be used largely by lots of organizations.
Hear from them yourself!. Look at the exhaustive list of features.

Installation and packaging was easy. This appliance will be up and ready for download soon! If not tonight then tomorrow!
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