Avastu Blog: Sustainable Global Clouds

This too is: Production Ready! (supports ESX 3.x version) OS : Centos 5 Server(equivalent to Redhat 5) Test and Evaluation ready (as always) Compatibility across wide range of VMware products: ACE 2.x, Fusion 1.x, Server 1.x, Workstation 5.x, Workstation 6.x Full support and client engagement available (for Virtual Infrastructure consulting and project work), our OTRS friends will handle on your functional needs Supporting Avastu and OTRS docs for test and deployment Will soon be uploaded.

Quick news: I've just finished making the "OTRS 2.2.2 (Ipanema) with ITSM 1.0.2 Modules" Virtual Appliance. I will upgrade this soon to the download server. A quick look at the features of this virtual appliance: OS : Centos 4.5 Server(equivalent to Redhat 4.5), OTRS version: 2.2.2, ITSM packages: 1.0.2 Production Ready! (supports ESX 3.x version) OS : Centos 4.5 Server(equivalent to Redhat 4.5) Test and Evaluation ready (as always) Compatibility across wide range of VMware products: ACE 2.x, Fusion 1.x, Server 1.x, Workstation 5.x, Workstation 6.x Full support and production engagement available (for Virtual Infrastructure, our OTRS friends will handle on your functional needs) Supporting Avastu and OTRS docs for test and deployment What is OTRS: OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, i...

Problem solved. I've put it up on my own site again! The hosted files at Mediamax are worthless as users cannot download anything once the quota has been passed! Look at this Mediamax offerings: Even the professional edition will be useless for most of "active professionals". Its not the 1TB that I want but the downloads. I'll go for a lot cheaper option (a lot less than that $30p/m) and setup my own physical server with 4TB disk space and unlimited download possibility.

As promised. Its ready! First very quickly why I like it: Its Free! Its used by several organizations I know myself I personally think (and have experience with at least two major vendors) several (Trouble ticket/Incident Mgmt Systems) proprietary counterparts don't really do an excellent job and you pay through your nose! I will be proposing this also as part of my ongoing "Open Source Enterprize" strategy, to deploy as a premium trouble ticket and incident management system (We will bake a Virtual Appliance on that too very soon!) for your open source enterprize! (z because z>s!) Instructions to log in your OTRS trouble ticket system: Unzip the tar.gz file (NOTE: When you unzip the file, please look for a small 1KB file called fc4 and rename it to FC4.vmx, I don't know why that happens but I will RAR the appliance again and upload it) Discover this in your VMware Server, VMplayer or Workstation Start the machine and find the IP address of your machine by doing ...

What is OTRS ? Well you should have known by now, if you don't here's a brief introduction. OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! You certainly will. We have tried some really good (and equally crappy at the same time) incident and troubleticket systems. As a matter of fact we are struggling with the current one since a year. and we pay a large sum of money to have that extra burden on our heads! While OTRS happens to be used largely by lots of organizations. Hear from them yourself! . Look at the exhaustive list of features . Installation and packaging was easy. This appliance will be up and ready for downloa...