Tier-1 global service providers such as Accenture, ACS, Cognizant, Capgemini, CSC, EDS, Genpact, HP, IBM, Infosys, LogicaCMG, TCS, Satyam and Wipro continue to increase their global presence. The difference is that service providers such as IBM and Accenture are looking to tier-2 and tier-3 Indian cities for expansion, while the Indian providers Infosys, TCS and Wipro are heading toward cities in South America and Eastern Europe.
In a way, the choice of the right city has become more important than the choice of the country. It is rather the city (than the country), which represents a more accurate package of attributes that service providers seek. Thus, Cebu City and Monterrey matter more than the Philippines and Mexico from a decision-making standpoint.
This study identifies those locations that are globally recognized for their “specific” outsourcing services offerings as well as the ones that are establishing themselves as specialized locations for particular outsourcing functions. To make the study complete, like last year, we have also come up with the names of top emerging outsourcing cities as that’s the main focus of this study. There are eight such cities instead of five that we had reported last year. (See Table 2 —“Top 8 Global Outsourcing Locations.”)
This year’s list of top 50 emerging global outsourcing cities, though, has quite a few surprises. We profiled nine “new entrants” — including Quezon City (The Philippines), Toronto (Canada), Rio de Janeiro (Brazil), Mexico City (Mexico), Jaipur (India), Singapore (Singapore), Chengdu (China), Guadalajara (Mexico) and Mandaluyong City (The Philippines) — to the list. (See Table 3.) Last year we had profiled top 15 emerging outsourcing locations.