VMware quickly developed workarounds and fixes and Maritz issued a mea culpa letter. But then Sarwal went nine months after joining VMware, to be quickly followed by Greene's husband and co-founder, Mendel Rosenblum, VMware's chief scientist. This was an expected departure but the timing is not good and sours things for Maritz.
He's decided it's necessary to issue a second apology to customers and to emphasise VMware's credentials as a mission-critical software supplier. The letter states: "we have initiated a major examination and evaluation of our product release and quality assurance processes. This effort has yielded a number of areas for improvement, and we have already begun making needed changes. "