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VMware coding horror story; CEO apologizes


I am sure you’re wondering how this could happen. We failed in two areas:

* Not disabling the code in the final release of Update 2; and
* Not catching it in our quality assurance process.

We are doing everything in our power to make sure this doesn’t happen again. VMware prides itself on the quality and reliability of our products, and this incident has prompted a thorough self-examination of how we create and deliver products to our customers. We have kicked off a comprehensive, in-depth review of our QA and release processes, and will quickly make the needed changes.

I want to apologize for the disruption and difficulty this issue may have caused to our customers and our partners. Your confidence in VMware is extremely important to us, and we are committed to restoring that confidence fully and quickly.


Does VMware's story qualifies for Coding Horror
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