Despite that growth, however, managers complained budgets were not increasing at the same rate. For 69 per cent of respondents, data centre growth stood at 5 per cent a year, while 11 per cent reported 20 per cent or more growth per year. However, the average budget increase reported during the last two years stood at just 7 per cent worldwide. These budget constraints contributed to understaffing, which in turn undermined abilities to meet internal and external SLAs.
In the APJ region, 62 per cent of data centre managers said their organisations had SLAs, with 85 per cent saying SLA expectations had increased over the last two years. Thirty eight per cent said they had experienced difficulty meeting those demands in the last two years. As in the rest of the world, APJ data centre managers said the main reason for problems meeting SLA involved difficulty finding qualified staff (71 per cent) or retaining employees (53 per cent).
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