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VMware : Customer Support Valuation



Well you can learn from firms like VMware. OK sometimes things do go well. But I like one thing Herman says "their constant effort to close the loop". Gosh that is so adorable and geeky!

Anyways I will soon attempt to complete my Customer Loyalty Program writing. This is one of the things companies can take to get more loyal users back all the time.

You can see some of the interest shown by these companies - Telligent, the creators of Community Server and VMware, the creators of a wide range of computer virtualization products - in the comments following the post. Both followed up further via email as well, making sure they closed the loop. Needless to say, I was extremely impressed with both companies' efforts.


These are indeed lessons for all players. In fact for all of us! Close the loop!

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