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Salesforce writes up it's side of the story

Well it's pretty easy to blame your database vendor and assume that errors *just* occur on the system. When you say the cluster crashed, something DID go wrong!

The root cause of the intermittent access was a complex error in the database cluster that was not previously known to us or our database vendor. It surprised us because we had not made any changes to our system. The error just appeared.

and what steps are the folks taking?

s we previously announced to you, we are half way through the roll out of Mirrorforce, our new data center architecture. Contrary to some reports, the full deployment of Mirrorforce, which will happen in Q1, would not have prevented this problem. Mirrorforce is a standby, mirrored, replicated data center. If we lost the West Coast data center because of a major hardware failure, a natural or man-made disaster, or a terrorist attack, the new data center would automatically take over.

We are confident that once fully implemented, Mirrorforce will represent long term value to our customers. But an extremely rare, undocumented software issue is not something that even the most robust systems can prevent 100% of the time. No system has 100% performance, and no software is bug free.

Anyways I know that the DBA's are busy but I'm sure they're also happy to have finally got it heard. Read the rest of the statement here.


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Avastu Blog is migrating to; 1st Jan 2009 live


I will send out emails personally to those who are using my link(s) on their sites.

Thanks much for your co-operation and hope you enjoy the new site and its cool new features :-)

Not like the site is unlive or something..on the contrary, its beginning to get a lot of attention already. Well most of the work is done, you don't have to worry about anything though:

What won't change

Links/Referrals: I will be redirecting the links (all links which you may have cross-posted) to - so you don't have to do anything in all your posts and links. Although, I would urge however that you do change the permalinks, especially on your blogs etc yourselfThis blog is not going away anywhere but within a few months, I will consider discontinuing its usage. I won't obviously do …