Skip to main content

Cloud Acquisitions: Salesforce swallows inStranet




SAN FRANCISCO - August 20, 2008 - Salesforce.com [NYSE: CRM], the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer (B2C) call centers. The acquisition brings powerful knowledge base Dimensions technology to Salesforce CRM Customer Service & Support, enabling customers and call center agents around the world to quickly find the answer they need, the first time. The addition of this game-changing technology and approximately 350,000 global call center agents aggressively accelerates the momentum of Salesforce CRM Customer Service & Support in the growing customer service and support market, which is currently estimated at $3.4 billion by Gartner (Gartner, Market Trends: CRM Software, Worldwide, 2007-2012, March 31, 2008).

"I'd like to welcome the InStranet team to salesforce.com," said Marc Benioff, chairman and CEO at salesforce.com. "We're excited to add this unmatched technology to our SaaS applications and Force.com platform. Not only will it make our service and support offering stronger for our customers and further their success, but it will help catapult our growth in the customer service and support space."

"Delivering our technology as a service had become a key focus for us due to strong interest from our customers," said Alex Dayon, founder and CEO of InStranet. "This is an exciting opportunity for all of us at InStranet, and will be a huge leap forward for the SaaS market."

"This acquisition gives Salesforce CRM Customer Service & Support unique technology that provides a better approach to knowledge base management," said Sheryl Kingstone, director, Enterprise Research at Yankee Group. "And the timing is ripe - companies have been asking for a better way to organize their corporate knowledge to serve customers, and this acquisition will help salesforce.com differentiate itself from the competition."


Press
Labels:

Comments

Post a Comment

Popular posts from this blog

Security: VMware Workstation 6 vulnerability

vulnerable software: VMware Workstation 6.0 for Windows, possible some other VMware products as well type of vulnerability: DoS, potential privilege escalation I found a vulnerability in VMware Workstation 6.0 which allows an unprivileged user in the host OS to crash the system and potentially run arbitrary code with kernel privileges. The issue is in the vmstor-60 driver, which is supposed to mount VMware images within the host OS. When sending the IOCTL code FsSetVoleInformation with subcode FsSetFileInformation with a large buffer and underreporting its size to at max 1024 bytes, it will underrun and potentially execute arbitrary code. Security focus
Post a Comment
Read more

Splunk that!

Saw this advert on Slashdot and went on to look for it and found the tour pretty neat to look at. Check out the demo too! So why would I need it? WHY NOT? I'd say. As an organization grows , new services, new data comes by, new logs start accumulating on the servers and it becomes increasingly difficult to look at all those logs, leave alone that you'd have time to read them and who cares about analysis as the time to look for those log files already makes your day, isn't it? Well a solution like this is a cool option to have your sysadmins/operators look at ONE PLACE and thus you don't have your administrators lurking around in your physical servers and *accidentally* messing up things there. Go ahead and give it a shot by downloading it and testing it. I'll give it a shot myself! Ok so I went ahead and installed it. Do this... [root@tarrydev Software]# ./splunk-Server-1.0.1-linux-installer.bin to install and this (if you screw up) [root@tarrydev Software]# /op...
Post a Comment
Read more