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Strategy articles coming up: Virtualization, Global Economy and Mashup- Sourcing

What I have to tell you in the coming articles? Virtualization : Industry insiders are pushing me and telling me things such as the "The Big KVM surprise entry where VMware is soon to be relegated to being just one of the many virtualization vendors". Clearly the triangle is going to be KVM (vendors who will come up with a variety of offerings both on desktops and server families), Xen (which will have to find its way seriously into cloud computing to keep its differentiation alive) and find a sweeter embrace with the Microsoft in order to ride the Hyper-V wave and VMware, which will basically have to deal with the inevitable- that is decreasing market cap and market share". Global Economy and Global Sourcing : Here I will talk about " The Great Unjaring " Mashup Sourcing Framework : Here I will detail out, as I have done in the past, with several angles such as agile LOBs, Horizontal approach and Spreading the risks, but this one will focus and will go a step ...

Global Sourcing Survey: Infosys's client satisfaction plummets!

IT outsourcer Infosys ’s clients are increasingly dissatisfied with the company’s service, according to a respected report into the IT outsourcing industry. The 2008 Black Book of Outsourcing State of the Industry Report ranked Infosys 56th for client satisfaction after polling customers. The previous year it was in the top 10. “[Infosys] clients reported a noticeable shift from customer service to corporate revenue generation, and a corporate culture that has become disappointingly elitist,” the report found. Infosys is emblematic of the Indian IT industry as it struggles to withstand changing macro-economic forces and graduate beyond simply being a service provider to become a strategic partner to its clients. The company’s approach to that challenge is examined in a profile in the new issue of Information Age magazine. The findings of this new report suggest that in its quest to become a strategic partner, the company may have sacrificed simple customer service. Rest is here ...