Not so, countered VMware, pointing to a couple of Microsoft Knowledge Base articles on Microsoft’s support site. For example, one such article says “For Microsoft customers who have a Premier-level support agreement, Microsoft will use commercially reasonable efforts to investigate potential issues with Microsoft software running in conjunction with non-Microsoft hardware virtualization software,” a VMware spokesperson pointed out.
However, the KB article itself also explicity states that customers without Premier level support enjoy no such assurances. For those shops, “Microsoft will require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software.”
We are past the early adoption phase, virtualization has already become mainstream. It is a shame that vendors are not able to support each other.